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Customer Information

What happens if..

The shoes don't fit.
Please try on your new pair of Rakish Heels on carpet or a similar soft surface that will not mark the shoes. In the unusual circumstance that the shoes do not fit, we're happy to accept them back unused within 28 days of receipt of purchase.
If the item is unused or faulty we will be able to offer a refund or an exchange.

Size Conversion Chart

 Euro  36  36.5

 UK  3  3.5  4  4.5  5  5.5  6  6.5  7  7.5  8

 US  6  6.5  7  7.5  8  8.5  9  9.5  10  10.5  11


I have a question about the shoes.

Please feel free to contact us on
We're more than happy to discuss our shoes.

The shoes don't arrive.
We send all orders out by registered post. If your shoes don't arrive within the time we specify please contact us and we will track the order. If the order does not arrive we will refund all costs.