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Shipping and Delivery

Delivery

All deliveries are subject to stock availability and authorisation of your payment.

Your order will be delivered to you during office hours (9-5pm), Monday to Friday . We are unfortunately unable to specify the time at which the goods will be delivered to you.

A signature will be required on delivery of the goods to you. Receipt of a signature at the delivery address will be proof that the order has been delivered.

We can either deliver your order to the billing address for the card you use to pay for your order, or you can specify an alternative address, such as a workplace, univeristy or friend/family address (UK only) at checkout. The alternative delivery address must be in the UK (i.e. has a Royal Mail postcode).

UK Next Day Delivery

If you need those shoes fast then use our UK Next Day delivery service.

All items in your basket must be showing as available for UK Next Day delivery. Delivery is 9.00 and orders must be placed before 3pm.

Next day delivery is not available for Highlands of Scotland, Isle of Man, Shetland Isles/Orkney, and Other Isles.

UK Next Day orders placed on a Friday before 3pm will be despatched today and delivered to you on Monday, orders placed on a Saturday or Sunday will not be despatched until Monday with delivery on Tuesday.

UK Next Day orders placed on a Friday after 3pm will be delivered to you Tuesday, orders placed on a Saturday or Sunday will not be despatched until Monday and arrive with you after the stated days above.

If there are any delays we will notify you of such delay as soon as possible.

Standard Delivery

We endeavour to deliver the goods you have offered to purchase within 5 working days from reciept of your offer. If there are any delays we will notify you of such delay as soon as possible.

UK Standard Delivery Delivery 6.00 per item

Delivery should be within 3-5 working days.

Deliveries to the rest of the world

Delivery to all countries in the European Union costs 12.00 per item.

We endeavour to deliver the goods you have offered to purchase within 7 working days from the receipt of your offer. If there are any delays, we will notify you of such delay as soon as possible.

Delivery to the rest of the world costs 20.00 per item.

We endeavour to deliver the goods you have offered to purchase within 7 working days from the receipt of your offer. If there are any delays, we will notify you of such delay as soon as possible.

Returns and exchanges

We operate a 28 day returns policy.

We hope you love your new Rakish Heels purchase! If you are unhappy with the goods for any reason, please return the item to us with some form of proof of purchase.

We will be happy to accept back unused items with 28 days. If the item is unused or faulty we will be able to offer a refund or an exchange. As Rakish Heels does not offer a fitting service, please ensure that your shoes are a suitable fit before using them. This is in addition to, and does not affect your consumer rights.

Here's what to do if you need to return shoes to us.

Return by post. Just fill in the returns form and put it in the box with the shoes. Then securely wrap the box and stick the 'Return to' label on the returns form onto the parcel. For added security please send your parcel to us by recorded delivery.

Rakish Heels customer services
33, Victoria Rd,
London
N4 3SJ
UK

Problem Shoes?

If your shoes are faulty or damaged when you receive them or if we have sent you the wrong shoes, we will meet the cost for you to post them back to us and we will offer you an exchange or refund (whichever you want, unless the shoes were a present to you when the refund can only go to the original purchaser.

All of this is in addition to and does not affect your statutory rights.